FAQ

At Studio Black, we're all about crafting high-quality coffee while staying connected to our creative roots in Manchester. We focus on ethically sourcing our beans and supporting local artists and freelancers. Good coffee, great stories—that's what we're here for.

We work with local artists, designers, and creatives, blending coffee with art. By sharing a portion of our profits with good causes across the film and TV industry, we directly support freelancers in the creative sector, helping to sustain the vibrant arts community we’re a part of.

To keep your coffee fresh, store your beans in an airtight container in a cool, dry place, away from light and moisture. Avoid storing coffee in the fridge or freezer as this can cause condensation, which impacts flavour. A simple cupboard or pantry works best, ensuring the beans are protected from air and light.

For most brewing methods:

• Espresso: Fine grind.
• Pour-over/Aeropress: Medium grind.
• French press: Coarse grind.

Always adjust your grind size based on how the coffee tastes—too sour means the grind is too coarse, and too bitter means it’s too fine.

We roast our coffee weekly in small batches to ensure maximum freshness. Once roasted, we ship orders as quickly as possible—usually within 24 hours—so that you receive your coffee at its peak. We recommend enjoying it within 3 months of the roast date for the best flavour, but you'll notice the difference in freshness right from the first cup.

For consistently great results, we recommend investing in a quality burr grinder (such as a Baratza or Wilfa), a digital scale, and tools like the Hario V60 or AeroPress for manual brewing. These offer flexibility and control to really dial in your brew.

Our coffee subscriptions are designed to be flexible. You can choose between weekly, fortnightly, or monthly deliveries, and you’ll always receive freshly roasted beans. You can manage your subscription through your account—pause, change frequency, or cancel anytime.

Absolutely. Just log into your account, and you can pause or cancel your subscription whenever you need to. It’s quick and hassle-free.

We offer flexible plans tailored to your needs. You can choose how often you want your coffee—weekly, fortnightly, or monthly. Each plan allows you to customise the amount of beans and your chosen grind size.

We roast our coffee weekly in small batches to ensure freshness. Orders are usually shipped within 24 hours of roasting, and delivery times vary depending on your location. For UK orders, it typically takes 2-3 business days for your coffee to arrive. International shipping times vary, but we aim to get your coffee to you within 3-10 business days, depending on your destination.

Yes, we ship worldwide. Delivery times vary based on location, and customs fees may apply depending on your country’s regulations.

Yes, all our orders come with tracking. You’ll receive a tracking link via email as soon as your order is dispatched, so you can follow its journey from our roastery to your door.

Some of our products, such as brewing equipment or accessories, are shipped directly from the supplier or manufacturer. This allows us to offer a wider range of products without delays.

If you’ve ordered multiple items, it’s possible they’ll arrive in separate packages, but don’t worry—all tracking details will be provided so you can easily follow each shipment’s progress.

Unfortunately, we can’t accept returns once a bag has been opened, as coffee is a perishable product. If there’s an issue with your order, please reach out to us and we’ll do our best to make things right.

If you need a refund or replacement, just send us an email with your order number and a description of the issue. We’ll respond as quickly as possible and arrange the next steps.

Yes, we offer wholesale options for cafes, offices, and other retail outlets. We're happy to discuss tailored solutions based on your business needs—just reach out to us for more details.

Yes, we love collaborating with local creatives and brands. If you have an idea for a project or partnership, we’d love to hear from you. Reach out to us via our contact page, and let’s start a conversation.