Shipping & Returns

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Shipping Policy

FREE UK DELIVERY OVER £50

All UK orders over £50 are shipped with standard delivery, free of charge. Coffee orders can be upgraded to express shipping for an additional charge.

FREE UK DELIVERY ON SUBSCRIPTION ORDERS

All UK subscription coffee orders are eligible for free delivery which will automatically be added at the checkout once an address has been entered.

DESPATCH

We operate Monday-Friday and aim to despatch in-stock orders within 48hrs.

UK DELIVERY

  • Delivery pricing is calculated at the checkout once your delivery address has been entered.
  • Some items are dispatched direct from suppliers, so ship in separate orders.

INTERNATIONAL DELIVERY

  • We now ship Studio Black products internationally via Royal Mail International Tracked delivery. Please enter your address at the checkout and it will calculate the price based on your delivery location. Coffee brewing equipment and tools cannot be shipped internationally.
  • Costs vary based on package weight and destination country. Currently, we can only ship parcels up to 2kg. Please see below for details on customs and import taxes.
  • If you have any questions or issues with placing an international order, please drop us a line: hello@studioblackcoffee.co.uk

CUSTOMS + IMPORT TAXES

Studio Black Limited does not accept responsibility for customs clearance or any import tax, country-specific customs charges or local country/area tax. Please check with your local customs before purchasing.

SHIPPING ESTIMATES

  • Shipping and/or despatch times, dates and estimations are rough guides to indicate shipping speed by the courier and are not guaranteed.
  • Studio Black cannot be held liable if delays are incurred by the courier as well as due to peak seasons, public holidays, extreme weather or other unprecedented circumstances.

DELIVERY ADDRESSES + SAFE PLACES

  • It is the responsibility of the customer to ensure delivery addresses are correct and there are provisions for the shipment to be signed for and accepted from a courier. Studio Black cannot be held accountable for any fees imposed by couriers for missed deliveries or for items returned to us due to missed deliveries or undeliverable addresses.
  • Delivery addresses are applied to shipping labels exactly as they were entered at the checkout by the customer. Please ensure you enter the correct shipping address and contact details as Studio Black cannot be held responsible for any errors entered by the customer.
  • Where special delivery instructions or 'safe place' arrangements have been made, these become the responsibility of you, the customer.
  • Studio Black Limited accept no responsibility for goods being delivered to an incorrect address supplied by you or left in any 'safe place'.

PRODUCTS SHIPPED FROM SUPPLIERS

  • Some of our products are shipped directly from our friends at local suppliers so they will go straight from the warehouse to your front door.
  • If you are ordering multiple items, your order may appear with more than one shipping cost.

SUSTAINABLE PACKAGING

  • Studio Black products are sent in recycled, fully recyclable cardboard mailers.
  • Larger Studio Black products are sent in fully recyclable cardboard boxes, sealed using recyclable kraft parcel tape.

FRESHLY ROASTED TO ORDER

Our coffee beans are roasted in small-batches at our roastery in Salford, Manchester. Most batches are roasted to order, but sometimes coffee may have rested before being shipped.

TRACK YOUR ORDER

All orders are shipped fully-tracked via Royal Mail, DPD and DHL. Once your order is despatched, you'll receive an email with tracking details. If you've not received yours, please email us at hello@studioblackcoffee.co.uk

 

Refund Policy

RETURNS

  • We have a 14-day return policy (for all non-perishable items), which means you have 14 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original, sealed packaging. You’ll also need your order number and proof of payment.
  • To start a return, you can contact us at hello@studioblackcoffee.co.uk. Please do not return any items before contacting us, we will provide you with a returns address, different to the one on your original shipping label. The customer will be required to pay for return shipping which must be fully tracked and signed-for as a minimum.
  • For items returned due to being faulty - we will provide you with a shipping label. Please contact us at hello@studioblackcoffee.co.uk.

Any item sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Issues cannot be rectified after the 14-day cooling off period.

NON-RETURNABLE ITEMS

  • Certain items cannot be returned, like perishable or bespoke goods. This includes all roasted coffee beans and any personalised, bespoke products. Please get in touch if you have questions or concerns about your specific item.
  • Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

We do not offer exchanges on any items, please get in touch with us at hello@studioblackcoffee.co.uk if you'd like to make a return.

ORDER CANCELLATIONS

  • We cannot cancel any orders once they have been dispatched, but it may be possible to cancel if your order has not left the roastery yet.
  • If you think you've made a mistake or need to cancel, please email us at hello@studioblackcoffee.co.uk and we will see what we can do.

REFUNDS

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • If approved, you’ll be automatically refunded on your original payment method.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at hello@studioblackcoffee.co.uk

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